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Terms & Conditions

By placing an order with Humble Crumb Bakery, you are agreeing to the following terms and conditions:




Any order placed is not confirmed until payment has been made and accepted. If an attempt to make payment has been declined, we cannot hold any order.

Please ensure the shipping and order details provided are correct upon placing your order. It is your responsibility to provide the correct details, we cannot be held responsible for any products that are lost or delayed due to incorrect information being provided. If you notice a mistake once you have made your order, please notify us via email or telephone immediately and we will amend this for you. We cannot accept any changes within 24 hours of your dispatch date and the order will be sent as originally placed.

For wholesale orders where we may bill in arrears, payment must be made via bank transfer by the payment date stated on the invoice, otherwise interest may be charged. If you have any issues with making payment on time, please contact us.


Refunds & Exchanges

We reserve the right to cancel orders at any time for any reason we see fit. If the order is cancelled through a fault of Humble Crumb Bakery Ltd, we will ensure a full refund is sent to you within 14 days of cancellation via the original payment method.

If you wish to cancel your order you must tell us via email within 24 hours of placing your order to receive a full refund. You must include your full name, your full address, your order number, and what item(s) you ordered. If you do not provide all of this information we cannot accept your cancellation. We cannot accept any cancellations received through social media messages. In the event that your order has already been made and dispatched within 24 hours of placing your order, we will be unable to cancel the order.


All of our cookies and biscuits are perishable and specifically made to order and cannot be refunded, exchanged or credited unless they are of an unsatisfactory quality or if you have received the wrong item.

Please ensure someone is at home or available to successfully receive your delivery, as the majority of our products cannot fit through a letterbox. We cannot be held accountable for any problems that arise due to missed delivery.


Please make sure you check that you are happy with the condition of your order as soon as you receive your delivery. If you are unhappy with the condition you have received your order in you must let us know within 24 hours of receiving your order to be considered for a refund/exchange/credit.

If you are unhappy with the item itself rather than the condition it arrived in, you have up until 14 days from your delivery date to let us know. Please contact us via email or telephone, not via social media as this is sometimes unreliable.


When contacting us with any problems with your order, please provide us with as much evidence as possible of the issue, including photographs (if applicable) so that we can investigate thoroughly. Any extra information that is subsequently requested by Humble Crumb Bakery Ltd in support must be sent within 48 hours from receipt of our latest correspondence.

We take great care in packaging our products to avoid damage in transit, and cannot be held responsible for the condition of any product once it has left our bakery. However, please let us know if your item has been damaged during transit with our postal provider (Royal Mail).

The products will be at your risk from the time they are delivered to you or collected by you or your agent.

If you are collecting a cake, we recommend it travels on a flat surface which is non-slippery, such as a boot or foot well. Please do not place it on the seat of a car (i.e. on a tilted surface), as this will cause the cake to slip. 


We will notify you of any product containing allergens on the specific product’s web page. Humble Crumb Bakery Ltd cannot be held responsible for any allergies or reactions caused by the products.

Some products can be made without certain allergens, but they are still made in a kitchen using some or all of these ingredients, and regrettably Humble Crumb Bakery cannot, therefore, guarantee the absence of traces of them. 

It is your responsibility to inform consumers of any risks.

Intellectual Property

You may not modify, copy, duplicate, distribute, sell, market and translate any information, including trademarks, photographs, imagery, text, logos and content appearing on this website, which is the sole property of Humble Crumb Bakery Ltd. Any use of this is strictly prohibited unless specific consent has been requested by you and subsequently agreed by the Director of Humble Crumb Bakery Ltd in writing.

Humble Crumb Bakery Ltd reserves the right to use images of their design and goods created as a result of your purchase for marketing, promotional, competition and editorial purposes.

Humble Crumb Bakery Ltd owns all rights, title and interest in and to the design created for your order and that it cannot be used outside of these express terms and conditions. 

So far as any goodwill is generated by your use of the design, it shall accrue to the benefit of Humble Crumb Bakery Ltd.


Personalised Products

Whilst we have strived to display the icing colours of our products as accurately as possible on our website in comparison to the actual product colour, the shade of colour may vary slightly according to your display and settings. 


When personalising your product, this may not:


1. Infringe anyone’s copyright: in particular, you must ensure that you either own the copyright in any image or any other content that you wish to include on a personalised product, or that you are fully licensed by the copyright owner to include that content in the personalised product

2. Infringe any other rights, such as a trademark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality

3. Contravene any applicable law (including, without limitation, any criminal law) or regulation

4. Be false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or might cause annoyance, inconvenience or distress to any person

5. Misrepresent any identity or impersonate any person or organisation

6. Include any material containing information about another person which could be used to identify them, such as their address, phone number, or email address, except with the written approval of that person

7. Contain material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group

8. Harass, upset, embarrass or alarm any person

9. Give the impression that it emanates from or has been approved by us

10. Advocate, promote or assist any unlawful act



We have the right to review, revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

We will not be liable for errors or omissions on the site nor for loss or damage suffered by you as a result of any unavailability of the site or by any use by you or reliance placed on the site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

We will not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the site.

The site is provided “as is” and you acknowledge that despite our reasonable endeavours, the site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures.

We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to products.

You may not ‘deep link’’ by which we mean that you may not include a link to our site, or display the contents of our site, surrounded or framed or otherwise surrounded by content not originating from us without our prior consent. 

These Terms and any dispute arising from them shall be governed by the laws of England and Wales.

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